Return Policy
REFUND POLICY
We want you to love your Arvoray . If something isn't right, we'll make it right.
30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible, items must be unworn, undamaged, and returned in their original packaging. Items that show signs of wear, have been resized, or have been damaged after delivery are not eligible for return.
How to Start a Return
Email us at support.arvoray@gmail.com with your order number and the reason for your return. We will respond within 1–2 business days with instructions. Please do not send items back without first contacting us, as we cannot guarantee processing for unrequested returns.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–7 business days. Please allow an additional 3–5 business days for the funds to appear on your statement, depending on your bank or card issuer.
Exchanges
If you would like a different size or style, the fastest method is to return your item for a refund and place a new order. If you need help with an exchange, contact us at support.arvoray@gmail.com
and we will assist you directly.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong item, please email us at support.arvoray@gmail.com within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you, including return shipping.
Non-Returnable Items
The following cannot be returned or refunded: items purchased on final sale, items showing signs of wear or alteration, and gift cards.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. We recommend using a tracked shipping service. Arvoray is not responsible for items lost or damaged in return transit.
Contact
For any questions about your order or our return process, email us at support.arvoray@gmail.com We typically respond within 24 hours.