Help Center
Frequently Asked Questions
Everything you need to know about your order, our mosquito lamps, and how we work.
Which lamp should I buy?
Small room or nightstand → Bedroom Zapper. Light sleeper or nursery → QuietTrap USB Catcher. Living room or patio → Pro UV Killer. Check each product page for the room size it's designed for.
Are these safe around kids and pets?
Yes, all our lamps are designed for indoor home use. As with any electronic device, keep it out of reach of small children and pets, and follow the included user manual.
How loud are these lamps?
It depends on the model — our USB suction traps run silently, making them ideal for bedrooms and nurseries. Our electric-shock and UV models may produce a brief zapping sound on contact. See each product page for details.
How do I clean and maintain my lamp?
Wipe down the exterior with a dry or slightly damp cloth, and empty the collection tray/chamber regularly for best performance. Keep the device away from water and excessive moisture.
How long does shipping take?
Most orders arrive within 7–20 business days depending on the product — see each listing for specifics. All orders include tracking. See our Shipping page for full details.
Do you offer refunds?
Yes. We accept returns within 30 days of delivery for unused items in original packaging. Buyer covers return shipping, except on damaged or incorrect items. See our Returns & Exchanges page for the full process.
I haven't received my tracking update — what should I do?
Tracking numbers are emailed when your order ships. Updates can take 24–48 hours to reflect on the carrier's website. If your tracking hasn't updated in 5 business days, please contact us and we'll investigate right away.
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